Customer Support Team Training and Performance Coaching Training Feedback
Keith Goodchild has worked with PageOne on a number of projects including event briefings for their Exhibition Team, advanced selling skills for their Sales Team and more recently on commercial awareness and customer service skills for their Customer Support Team.
Working directly for their Marcoms director Clair Cawley, Keith has also provided individual coaching support for each team member and is now embarking on a Best Year Yet programme with the same team.
Best Year Yet is a 12 month planning process that is designed to deliver outstanding results. Each team member will create their individual business plans that consist of key objectives and measures of success. Monthly review meetings will facilitate progress reports and also deliver 12 lessons that support individuals through the process.
Here is what Clair thinks about working with Keith and the training he provides:
"We have used Keith on a number of occasions to provide training for our Direct Sales force, Technical and Marketing teams. What has always impressed me is how Keith and the team truly tailor the training, to the requirements of our company."
"The training is always of a very high standard, imaginative and always achieves the objectives that we have set. The sales team in particular are seasoned professionals, and I am constantly amazed at how Keith manages to ensure rapt attention throughout the day! The feedback from the teams is always positive, they have always come away with something new to try or add to their repertoire of skills."
"The recent exhibition training that we did made a real difference to how the individuals on the stand performed. Each had a clear idea of their role and it was very satisfying to see them put what they had learnt into practice. The last event was the most successful that we had ever done, in terms of the quality of leads and the conversion to appointments. In fact my sales team were so confident that I found them critiquing other stands at the event and comparing their performance with that of the other exhibitors!"
"The sales team are already looking forward to their next training day and we are currently looking at how other departments within the company can benefit from Keith’s training."
"I would have no hesitation in recommending Keith and the team."